Pobuca Knowledge leverages AI to analyze conversations from all customer touchpoints to extract Q&As for your knowledge base and engage your customer service agents.
This is what if offers: AI builds a Knowledge Base from existing conversations with customers. In other words a customer question and an answer by a call center agent becomes automatically a Q&A article for your Knowledge Base.
We offer performance evaluation reports to your call center agents to perform better.
Last but not least, the Knowledge Base may be used by the human agents, but it could also be used by a customer service bot; the biggest issue when you are developing a customer service bot is where to find the Q&As, and Pobuca Knowledge solves this problem.