Microsoft Teams is already heavily used in many organizations for chat, Phone System and conferencing. The next step is to add business telephony or even contact center features to Microsoft Teams Calling.

uCallManager brings telephony to a higher level. uCallManager offers advanced call routing options based on Microsoft Teams presence:

Bring your own trunk
Web based self service portal (portal.ucallmanager.com) for provisioning agents and configuring contact center services
Flexibility in assigning phone numbers and stamping caller ID
Call Detail Records
Real time wallboard to display status of active queues and agents
Real time PowerBI dashboard
Microsoft Shift queues - route calls based on your Microsoft Shifts scheme
uContactCard - Adaptive card displaying customer data from CRM/ERP/Support/XRM application
uCallManager is part of the Universal Communications Suite; add live web chat - based on Teams and Azure AI (ChatGPT-4 powered) intelligent chat features to your contact center.

uCallManager for Teams

oleh Universal IT B.V.