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Zoho Desk for Microsoft Teams

di Zoho Corporation Private Limited

(1007 valutazioni)

Zoho Desk integrates with Microsoft Teams to deliver unified support ticket management.

Zoho Desk now integrates with Microsoft Teams, leveraging the collaboration application from Microsoft as an additional channel to support ticket management. By bringing the capabilities like support ticket management into Microsoft Teams, Zoho Desk simplifies support workflows and enhances team collaboration.

Users can integrate Desk's Tickets module as a tab inside their organization's Teams interface. This integration enables support executives to view, create, or solve tickets with a quick turnaround time without leaving their Teams interface.

Zoho Desk and MS Teams integration will also enable the support executives to chat with the Desk Bot in Teams and receive real-time notifications on their tickets within the Teams interface.

Funzionalità del componente aggiuntivo

Se usato, questo componente aggiuntivo:
  • Può inviare dati tramite Internet
  • Questo componente aggiuntivo può accedere alle informazioni personali nel messaggio attivo, ad esempio numeri di telefono, indirizzi postali o URL. Il componente aggiuntivo può inviare i dati a un servizio di terze parti. Non può leggere o modificare altri elementi presenti nella cassetta postale dell'utente.

In uno sguardo

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