BRIKHousing: Void Management_


BRIKHousing: Void Management_ efficiently handles void properties by monitoring them, calculating void losses, and automating key elements of the void process.

Void loss is a massive overhead for every Social Housing landlord. Reducing void turnaround times is crucial in reducing the impact on your rent income stream and, perhaps more importantly, getting families into appropriate accommodation as early as possible.

BRIKHousing: Void Management_ efficiently handles void properties by monitoring them, calculating void losses, and automating key elements of the void process to ensure a swift turnaround from when a resident leaves to a new resident moving in. It automatically creates a void inspection, associated void works and compliance checks.

Built for deployment on existing or new Microsoft Dynamics 365 Customer Engagement or Power Apps implementations the product leverages all the flexibility and capability of the Microsoft platform whilst providing a robust and feature allocation solution.

Housing Association Challenges_

  • Housing supply and demand: high demand for social housing with long waiting lists.
  • Administrative overhead: additional administration from void properties for already overstretched staff​
  • Potential lost revenue: significant lost revenue in addition to extra overheads from managing void properties​.
  • Adverse effect on neighbourhoods: long-term voids negatively affect the surrounding neighbourhood as they can attract unwanted behaviour. ​
  • Complex void processes: voids involve various work, from compliance checks through to reactive repairs, making them complex to manage.


  • Reduce turnaround times: reduced void turnaround times, reducing financial loss and increasing income​.
  • Demand led prioritisation: helps prioritise properties based on demand from customers.
  • Increase customer satisfaction: reduces void turnaround time, ensuring applicants don’t have to wait longer than necessary and increases customer satisfaction​.
  • Increase efficiency and reduce cost: optimising workflows increases efficiency, reduce errors, improve compliance, and enhance visibility, ultimately leading to better business performance and cost savings​.
  • Support sustainability: assists in ensuring your properties are not left empty for too long ensure that neighbourhoods become more sustainable.
  • Identifying problem properties: identify properties that are costly from a void and repairs point of view.

Key features_

  • Void Management process:​ to monitor void properties when tenancies end. ​
  • Pre-void inspections​: conduct inspections before a resident moves out.
  • Automate tasks:​ automatically create a void record when a tenancy ends, trigger void works and compliance checks.​
  • Integrated void management process:​ links to Repairs module to plan and manage void inspections.
  • Worklist integration:​ links to Planned Maintenance so planned works can be taken into consideration.​
  • Document repository:​ links to Compliance module so compliance checks, such as a gas safety check, can be scheduled​
  • Integration into Microsoft 365:​ SharePoint integration for document storage and retrieval.

Why Infinity Group?

We have significant social housing expertise with over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction.

At Infinity Group, we are ROI-Centric. We emphasise measurable benefits, helping organisations like yours to leverage Microsoft 365 and Dynamics 365 for:

  • Increased operational efficiency: Streamline, automate, and integrate diverse business processes.
  • Enhanced customer engagement: Use tools like Customer Insights for personalised interactions.
  • Data-driven decisions: Analyse vast data for actionable insights.
  • Scalability and agility: Seamlessly scale with a cloud-based infrastructure.

Infinity Group is one of few organisations globally that holds Microsoft Cloud Solutions Partner status which means we are recognised by Microsoft across six solution designation areas covering: Infrastructure (Azure), Data and AI (Azure), Digital and App Innovation (Azure), Security, Business Applications and Modern Work.

Get in touch for a commitment-free discussion about challenges you are facing or to discuss pricing with one of our experienced consultants.

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