This workshop provides hands-on training utilizing Customer Insights and Power Apps to unify customer data across a range of sources to provide your marketing, sales, and service professionals with the insights they need to personalize engagement. THE WORKSHOP INCLUDES: • Data Assessment • Training on mapping, matching, merging and enriching data sources • Learn how to segment your customers into views • Customer journey timeline designed in Customer Insights CLIENT OUTCOMES • Current state analysis of your data availability and readiness • Deployment of Microsoft Dynamics 365 Customer Insights • 360 degree view of your customer profiles • A Power App to solve a specific use case, utilizing recommendations from your Customer Insights data • Recommended Next Steps