Overview:

Whether you are using Dynamics 365 Finance and Supply Chain Management, any of its older versions (e.g. Dynamics AX2012) or even any other ERP finance and supply chain system and considering a move to Dynamics, modern businesses are dynamic and evolving and the business processes often need to adapt to Political, Economic, Social and Technological factors as well as being ever increasingly responsive to dynamic and ever-growing customer demands of more for less. The demand is therefore ever present for business processes to evolve and transform. Some businesses can manage this well, others are too lean/don’t have the bandwidth to be able cope with the demand for continuous improvements.

Exacerbation happens through staff turnover and multi-skilled resource limitations coupled with current employment trends and economic trend factors where employees are no longer employed for ‘life’ in business but are much more mobile. Inevitably, software knowledge diminishes over time, creating a disparity between the required business capabilities and the understood and executable functionalities of its business systems software. We call this discrepancy the Business Enablement Gap, as it limits the ability of the business to dynamically evolve. The Mphasis Business Audit is a comprehensive review of selected business area(s), from a business perspective and whilst many customers use Dynamics 365 Finance and Supply Chain Management, the audit process itself is software agnostic. It seeks to reduce the BEG to align the businesses processes with software usage knowledge to fully leverage the business system capabilities and exploit those to the business’s advantage, thereby maintaining or creating competitive advantage.

Key Features:

1. Strategic To Operational: An audit across different levels in the business from strategic through to management and operational layers and perspectives.

2. Business Process Gaps: A way of identifying the gaps between current business processes, software usage and your ability to use the available & evolving features.

3. Capture Business Pain: A process to capture ‘pain points’ across the business and see how that pain could be mitigated.

4. Process driven: Not limited to a specific piece of software as its process area driven.

5. Assess Business needs: An opportunity to assess current business needs against newer and evolving applications.

6. Skilling: An opportunity to check the skills of current employees and their use of current applications.

7. Cost Benefits: A method of calculating the cost benefits that align with identified pain points.

8. Feedback: An 8-stage feedback process

Deliverables:

1. A fully appraised audit document which identifies the BEG across the business processes.

2. Fully costed recommendations in terms of the business value to the organisation, which the organisation can execute autonomously or with further assistance if desired.

3. An interactive audit presentation where the findings are presented and stakeholders invited to actively interact and contribute to the business value alignment, prioritisation, and determination using commonly understood business language and tools.

4. Assistance with determination of next steps either autonomously or with help from us on an assistance spectrum.

Benefits:

Systems agnostic approach
Unlock constrained business processes
Tangible realisable business value from documented recommendations
Optimise the Business Enablement Gap to improve business responsiveness
Recommendations with calculated ROIs
An interactive approach to prioritisation based on business value and ability
Improve stakeholder relations through an 8-stage feedback process

Make non-value-add activities effortless and reduce effort required to perform cumbersome value-add activities through better software exploitation.

Remove effort in non-value add activities. Reduce effort in value- add activities that are cumbersome or painful through better software exploitation.

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