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AskNicely

AskNicely

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AskNicely integrates with Your Microsoft Dynamics CRM to Help You Create Better Customer Experiences

Automate and Action Your Customer Feedback Inside Microsoft Dynamics CRM with AskNicely

AskNicely works with Microsoft Dynamics CRM and helps you create workflows and automate responses that get the right information to the right person at the right time.
Drive better customer experiences, increase your customer satisfaction, and increase your NPS without leaving your CRM.

  • Create a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS).
  • Empower team members with the feedback they need on the right screen - Microsoft Dynamics (with full NPS dashboard, leaderboard, text analytics and reporting capabilities), AskNicely (mobile app and TV dashboard).
  • Automate customer reviews, referrals and retention. Use workflow tools to turn feedback into reviews that boost your Google rating and case studies that win new business. Boost retention by automating follow up with at-risk accounts.

Leverage Your Microsoft Dynamics CRM For Growth

“Companies with advanced NPS programs are more than twice as likely to achieve both 100% or more annual growth and net-negative churn.” ~2018 NPS Benchmark Study

Collect Customer Feedback

  • Automatically trigger NPS surveys after any event or schedule in MS Dynamics
  • Store full survey response and follow up history against the MS Dynamics contact record Send from your own email domain

Empower Front-line Teams

  • Comprehensive NPS dashboard inside Microsoft Dynamics
  • AskNicely mobile app (iOS & Android) and TV dashboard
  • Filter and segment NPS results against any attribute - account manager, region, customer segment etc.
  • Rank NPS results with leaderboards
  • Analyze comment themes with text analytics
  • Role-based views and permissions Integrate AskNicely with other platforms like Slack, Intercom & Zendesk

    Action Feedback for Growth

    Trigger sales, support or customer service workflows based on feedback
  • Get the most out of passives by automatically generating internal alerts to contact the customer and find out why they are on the fence
  • Flag your detractors and create workflows which o take the next best action to win your customer back
  • Convert feedback into reviews that boost your Google rating
  • Automatically generate cases for your support team to address at-risk clients
  • Publish testimonials
  • Segment your customers based on where they are in their journey and see how each segment reacts to your customer journey
  • Look at keywords in each segment for insights into product, customer experience and voice of customer

AskNicely NPS Software achieved #1 in satisfaction ranking on the G2 Enterprise Feedback Management Grid Report. Get a demo today or contact AskNicely to walk through integrating and actioning your NPS.

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