https://store-images.s-microsoft.com/image/apps.45045.13e07034-4188-4107-9c7d-ee4a7c6158fd.6dd3c0ce-cf37-4e95-98f5-4ca2aa188e61.5337006a-1db8-4dae-aa66-23e3f27a303c

Diabolocom for Dynamics 365

di DIABOLOCOM

AI-powered cloud contact center combined with Dynamics 365

Connect your Dynamics 365 CRM with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
We empower Customer Service and Sales teams to handle all inbound and outbound interactions effectively, thanks to our proprietary AI technologies, state-of-the-art dialer, premium voice quality, and more.

  • Seamless Integration with Dynamics 365 CRM: Effortlessly integrate our AI-powered solution into your Dynamics 365 CRM within minutes. The deployment process is straightforward, and our support team is readily available to address any concerns you may have.
  • Handle all customer and prospect interactions directly in Dynamics 365: log calls, text and voice messages, screen-pop the contact's page. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
  • Empowering Agents with CTI Integration: Simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using dialer. Integrating our AI services with Dynamics 365 provides agents with historical context and a complete picture of customers.
  • Real-Time Monitoring and Customizable Reporting: Build your interaction management strategy based on the unified data from Dynamics 365 and Diabolocom, enabling real-time monitoring of agents, customizable dashboards, and activity reports.

In uno sguardo

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