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Innofactor GDPR for Microsoft Dynamics 365


Toolkit for handling customer data in a way that enables your organization to become GDPR compliant

Innofactor is happy to announce the availability of a GDPR solution for Dynamics 365 for Customer Engagement. The Innofactor GDPR-solution for Dynamics 365 was originally created as an addition to the CRM based Membership Management System used by several Swedish Trade Unions in order for them to comply with the new General Data Protection Regulation. The new version of this solution closes the functional gap between a standard Microsoft Dynamics 365 for Customer Engagement installation and the system needed to store and administrate your customer data in a way that enables your organization to become GDPR compliant.

Core functionality

  • Adaptable support for maintaining consents according to your specific organizational needs.
  • Possibility to schedule deletion of data based on selection criteria configured for your organization. Supports both "Right to be forgotten" as well as "Data minimizing" enabling you to automatically remove old or inaccurate data.
  • Dynamic and efficient functionality for extracting and sending data in response to requests from individuals for data related to them - "Right to access".

Also in the solution

  • Optional integration with SharePoint for listing and deleting documents associated with a contact and related objects and activities (like incidents, opportunities, activities and many more). The SharePoint integration can be used both in the "Right to be forgotten" and the "Right to access" scenarios.
  • Language support for English, Finnish and Swedish. For other languages the solution will be fully functional and compatible but displayed in English.