Haptik - AI Agents

With LLMs at its core, Haptik’s AI agent platform is tailored for enterprise-scale.

What are Haptik's AI Agents?

They are intelligent AI systems that power human-like experiences throughout the customer lifecycle, aided by Smart Agent Chat for higher human agent productivity, and Agent Analytics to track agents' performance.

Key Features and Benefits

Haptik’s AI agents are purpose-built for the modern enterprise to reimagine customer experience, streamline acquisition, boost retention, and win customer loyalty.

1. Streamline Support with AI Support and AI Sales Agent

• Use all your unstructured data to build a fully-functional AI Support Agent in virtually no time, and activate self-serve support for customers.

• Offer conversational buying guidance with AI Sales Agent, mirroring a virtual human sales assistant, and engage customers with personalized product recommendations and out-of-scope query handling for superior shopping experiences.

• Provide dynamic responses to diverse customer queries, enhancing conversational experience for customers.

2. Empower Customers with Voice Agents

• Our voice agents’ advanced intent detection and context-aware responses ensure customers don’t have to repeat themselves.

• Easily handle large query volumes through personalized, natural voice conversations - without rigid menus.

• Break the language barrier by speaking your customers’ language. Haptik’s agentic platform offers multilingual support in 100+ languages.

3. Augment Agent Capabilities with Smart Agent Chat

• Empower human agents with real-time AI-powered chat summaries and response suggestions to reduce query handling time and enhance customer satisfaction (CSAT)

• Ensure compliance with service-level agreement (SLA) with real-time monitoring, automated alerts, and adaptable SLA configurations for higher efficiency.

• Centralize support and expedite ticket resolution with unified agent workspace to ensure no missed conversations and reduce first-resolution time.

4. Track KPIs and Agent Performance with Analytics

• Glean actionable insights into AI and human agents’ performance to drive service improvements and enhanced customer satisfaction.

• Use custom conversation funnels to track AI agents’ effectiveness by monitoring completion rates, drop-off points, and more.

• Analyze trends and optimize staff levels to ensure timely resolution and reduced customer wait times.

What Sets Haptik Apart

10+ years of expertise: We’ve pioneered AI-powered innovation for more than a decade, allowing us to understand our customers’ unique requirements and craft bespoke solutions that deliver meaningful and measurable business impact.

Partnership with OpenAI: Haptik has partnered with OpenAI to bring the latest in AI tech to our projects. This partnership means we get to use some of the most advanced AI models, like GPT, to make our solutions smarter and more effective, keeping us ahead in the AI game always.

Multilingual support and integrations: We power multilingual support in 135+ languages, including mixed languages such as Spanglish and English. Our ecosystem of 100+ integrations, including payment gateways, social channels, or any software APIs, ensures uninterrupted customer journeys and helps deliver superior customer experiences at scale.

How Haptik's AI Agents drive brand growth:

200k - Agent hours saved

99% - improvement in first-response time (FRT)

125% - improvement in NPS

Fuelling Growth with AI Agents

Our powerful AI agent capabilities serve as the cornerstone for enterprises to transform customer experience. With a powerful integration ecosystem, ability to handle scale, and the highest standards of security, we provide enterprises with an end-to-end solution that boosts customer satisfaction and unlocks rapid ROI.