https://store-images.s-microsoft.com/image/apps.61983.31c0e531-b631-4649-87a7-3730f73a6816.63672b10-41cc-45c4-9cf1-e287f6fb9b5d.ea2c5336-afd7-4285-9f70-5b699f156abe

Field Service: 10 week implementation

Arbela Technologies Corp.

Empower technicians to move from reactive to proactive and connected field service

Ready to move from a reactive to a proactive, lower cost, client-centric business model, to define and resolve issues remotely, and to empower technicians with real-time customer and contextual data to improve first time fix rates?

Arbela can help with a rapid deployment of Microsoft Dynamics 365 Field Service, keeping customers, technicians, assets, and companies connected. We provide a comprehensive customer view from contact info to contract details that supports technicians in delivering superior service, no matter where they may be in the field.

While Dynamics 365 Field Service empowers your team with the ability to automate the capture and analysis of more actionable information, it also delivers required business functionality:

  • Scheduling: Manage people and equipment with flexibility via a drag-and-drop schedule board
  • Contract management: Manage terms and conditions, and update customer service programs with ease
  • Inventory management: Create automated workflows to speed the supply chain and reduce storage and transportation costs
  • Mobility: Keep field service staff productive

Arbela can also extend the functionality of your solution with Microsoft’s Mixed Reality products like Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices enabling you to overlay products and assist customers via Augmented Reality. This empowers on-site technicians, or customers, with the ability to collaborate in real-time with off-site technicians, engineers, and team members from different locations and gives access to critical documentation stored in the home office – reducing cost to serve.

Want more? With extensions to Azure IoT and machine learning algorithms, your field service operations can turn from reactive to proactive by predicting issues/faults and servicing, minimizing down time, improving customer satisfaction.

概要

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