作成者: HR 365
Helpdesk Plus, Sharepoint ticketing system for Office 365
Helpdesk Plus, a SharePoint ticketing system for Office 365 is a free, fully featured 14 days trial for one Microsoft 365 tenant. Helpdesk Plus is free for up to 1 user forever.
This SharePoint helpdesk software is simple, customizable, office 365 ticketing system, that ensures your organization can handle every issue effectively with specific help requests (e.g. IT, HR, Finance).
Now employees can create a helpdesk ticket system in the Sharepoint ticketing system on the fly using their existing Office 365 login credentials. Further, this Microsoft helpdesk won’t need any additional cloud or services as it works within your Office 365 subscription and data stay with you with 100% control.
• Data stays in your SharePoint
• Custom request types – Configure the different types of service requests
• Custom ticket status – Configure ticket status as per your organization needs.
• Custom ticket sequence – Setup custom sequence as per organization standards
• Ticket fields customization – Present selective fields to the employee which are necessary
• Mobile responsive – Open / work tickets from mobile phones
• Multiple roles – Admin, Supervisor, Agent, and users
• Smart notifications – Notification on almost all the triggers and you have control to enable or disable it.
• Self-Service web forms – Users can raise the ticket themselves
• Multiple departments groups – Configure departments as you need
• Commonly users service fields – Configure commonly raised issues as selective fields to serve better
• Dashboard – To have an overview of complete this SharePoint helpdesk
• Custom business hours – You can setup business hours and days
• SLA Policy – Define SLA based on the severity
• Canned responses – Save time with canned responses
• Custom signatures – Save productive time
• Customer satisfaction Surveys – Know the pulse of your support
• Detect agent collision – Don’t allow a duplicate response.
• Ticket splitting - Split the ticket to another department if it contains multiple department issues
• Ticket merging – Merge duplicate or similar tickets
• Create new tickets from emails – Create tickets from emails directly
• Notification email customization – Customize email body with new placeholders
• Integrate with Asset Management Plus – Know the user’s asset before helping them
• Block spammers and domains – Reduce unwanted tickets by blocking certain domains.
• Customize with Power Automate - Create new actions based on your needs
• API connectivity – Connect with other systems for data exchange.
• Connect with Power BI – Create multiple dashboards as it is needed.
Link for the knowledgebase
Prerequisites: add-in permissions should be set to allow the add-in to read the host data.
Recommended browsers: Edge based on Chromium, Google Chrome, Safari & Firefox.
This add-in does not support Internet Explorer.
The trial can be turned into a full version by purchasing a license, from our website click here to purchase
For more information, please visit our website:
If you are looking for more features, we can add them with additional customization cost. If you have any questions, please visit our website for answers on live chat or mail us at appsupport(a) hr365.us
Tags: SharePoint helpdesk, Microsoft helpdesk, SharePoint online helpdesk, Help desk plus for office 365, Microsoft help desk software, SharePoint ticketing system, Office 365 ticketing system.