Celebal Technologies - Digital Assistant, EKAA ITSM Chatbot on Microsoft Teams

作成者: Celebal Technologies Private Limited

EKAA ITSM bot is one-stop intelligent solution for all your IT support queries & requests

EKAA, an IT service management chatbot on Microsoft Teams, amplifies ITSM workflows with an AI-powered conversational interface. It streamlines ITSM workflows by raising tickets, performing actions on them, checking the ticket status, connecting with live agents, and performing other ITSM scenarios from one single interface.

Specific Features:
  • Persona Based Access
  • Increased Engagement with Enterprise Systems
  • Enterprise Collaboration
  • Enabled for Microsoft Teams
  • Intuitive flows for busy executives
  • Seamless integration with LOB Apps and Enterprise Apps
  • Built for mobile
  • Modern User Experience

Maximize Your Business Value with EKAA

  • Increased Employee Engagement ​
  • Simplification of Complex Business Processes ​
  • Better User Experience
  • Better Visibility
  • Improved Customer Service​
  • Micro-analytics
  • Effective Cost Management​
  • Measurable Employee Engagement

Core Benefits

  • Increased Work Agility​
  • One Single Hub for Teamwork
  • Secure Operations
  • Instant Notification Alerts