https://store-images.s-microsoft.com/image/apps.56097.78fa6f18-6e68-45d3-8e2b-1c4531f9ee35.fa4500b0-1e13-4ed4-92df-a0cf9e763655.1c4e42c9-1f44-4523-a033-582f1f071372

Eclipse Analytics

By_Publisher

911 Call Analytics, Reporting, and Dashboard for Public Safety Answer Points (PSAP)

Eclipse is an easy-to-use cloud-based analytics solution that provides the reports that are most important to your PSAP to drive operational efficiency and state required reporting, on-demand. When deployed at a state-level, it provides a single source of truth that can be scaled quickly. 

Eclipse allows for customized reporting capabilities through RapidDeploy’s patented Emergency Data Gateway (EDG) device, which connects directly to your 9-1-1 Communications Center’s call handling systems and captures traditional ANI/ALI data along with supplemental mobile caller location data. This allows you to report and track call volumes, answer times, and call routing accuracy for mobile callers.

  • Tap into on-demand insights. Build reports on the fly by using plain language through an easy-to-use search function. Type a question and see the data pulled into intuitive visualizations in real-time. 
  • Leverage multi-dimensional data analysis. Customize analyses and visualizations against multiple parameters to uncover hidden insights.
  • Plan for better outcomes. Leverage business intelligence and AI technology for improved planning by better predicting potential challenges related to operational efficiency and staffing.
  • Present your data in compelling ways. Charts and graphs help you present your data in compelling ways, with formatting, graphs, and tables to better understand your data. 

Overview_Thumbnails

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https://store-images.s-microsoft.com/image/apps.39607.78fa6f18-6e68-45d3-8e2b-1c4531f9ee35.f9996ef2-20e5-4a4c-9eb7-d245849f6daf.6d502412-df78-4abc-9b44-dbc52fcea66d
https://store-images.s-microsoft.com/image/apps.17548.78fa6f18-6e68-45d3-8e2b-1c4531f9ee35.f9996ef2-20e5-4a4c-9eb7-d245849f6daf.9f873dbe-7823-4ffe-b6a1-d683f15a854b