The RemoteRetail solution allows your associates to become your customer’s trusted advisor from any location. “100 percent Remote Retail” meaning it’s deployed remotely, trained remotely, conducted remotely and converted remotely. All the value of an in-store experience at a safe distance, remote associates are equipped with deep product knowledge, purchase history, customer preferences, favourites as well as advanced product recommendations that are driven by Microsoft's Commerce platform technologies.
Fully integrated with Microsoft Dynamics 365 Commerce, the DXC RemoteRetail Connector enables direct customer engagement experiences on your storefront site that is up and running in no time. Use the Dynamics 365 Commerce Site Builder tool to personalize how the Customer Engagement Widget (CEW) is presented on your Commerce site. Configure options, design landing pages, or create extensions to meet your own custom scenarios.