There are two elements that make up this solution:
Automated Request Process:
The automated process with integrated approvals, enables users to request PSTN voice functionality with zero touch from an IT Team.
The PowerApp is designed for IT Admins to help save them time when dealing with user requests. The app offers the same functionality as the automated workflow. But with the added benefit of Power BI Dashboards. These Dashboards cover information on Number Range Usage, Phone System Usage and Requests made.
What Does Our Solution Provide?
Number Management Challenges:
With the move to direct routing comes more responsibility for IT Teams, this solution addresses: