ALVAO IT Service Management

We develop our products, Asset Management and Service Desk, as an integrated solution because they work best together – as ITSM. The ALVAO ITSM tool functions as a centralized funnel for ITSM processes, keeping all incoming IT requests and subsequent resolution steps together in one place. By aiming for requests, incidents, and changes at the Service Desk point of contact, you get a clear overview of what's happening. The complete asset management records provide information about what is involved, where, and why, making it easier to manage IT requests and resolve issues efficiently.

Benefits of Asset Management & Service Desk on a single ITSM platform

Virtualized asset-to-asset linkages

Each change or incident gives an updated overview of the affected IT infrastructure with a few clicks. You actively pre-empt problems, and thanks to the complete picture you get from the two products you’re 100% on top of what is happening.

Automated processes

Our ITSM tool integrates with a knowledge base and CMDB, hence tickets are routed to the right resolver teams, eliminates manual intervention, and provides faster resolution. Automate entire processes such as joiners, movers, and leavers process. Service Desk automatically creates requests for the relevant departments: new equipment, handover of access cards, etc. The handover of assets is confirmed by the employee electronically, from a PC or phone – on the ALVAO portal. Thanks to this, IT, HR, Facility, and supervisors are always informed about assets and current issues.

Failure rate analysis

All Service Desk requests tied to assets in Asset Management have their own history. You know precisely whether problems have been reported with the device, how many, which, and when.

Data reporting

Graphically displayed data for your selected time window and your defined criteria. A complete overview of everything that interests you and company management – analyze the most frequent incidents and minimize infrastructure disruption by connecting Asset Management and Service Desk.

Tuned for Microsoft 365 and seamless integration with your favorite apps

We develop ALVAO ITSM for the Microsoft 365 context, both in terms of integration and user adoption. Using our products is much like MS Office – users find it familiar straight away. As a result of the system's full integration with Microsoft's platform, no duplicate work is necessary. Our ITSM solution is integrated with the following applications:

• Azure Active Directory
• Microsoft Outlook
• Microsoft Teams
• Azure DevOps
• Power BI
• SharePoint
• Microsoft Intune
• Microsoft System Center Configuration Manager
• Power Automate

ALVAO can easily integrate with REST API to connect it with third-party applications such as ERPs or SAP.

For more information, please visit our website.