InfoServ® Helpdesk

DAN electronic ұсынады

Advanced, full-featured, and easy to use Helpdesk system with automated Ticket management

InfoServ® Helpdesk is a powerful Helpdesk solution with integrated multichannel support for the most commonly used business communication channels – phone, email and web chat. It is an integrated all-in-one Helpdesk solution with integrated Call Center, built-in Ticketing and CRM systems available for On-Premise or Cloud deployment. With InfoServ® Helpdesk your support team will be able to provide contextual customer service and will focus on solving customer service requests fast and efficiently.


  • Computer Telephony Integration (CTI) with customer “screen-pop”
  • Advanced Automatic Call Distribution (ACD) and Email Distribution
  • Skill-Based Routing - routing and assignment of interactions to best available agent
  • Integrated Voice Response (IVR)
  • Self-Service IVR portals
  • Call recording
  • Multichannel communication – phone, email, web chat
  • 360-degree Customer View - personalized Customer Profiles with contact details, helpdesk tickets, and communication history (calls, emails, web chat transcripts) all in one screen.
  • Built-in Ticketing and CRM system
  • Email Tickets Management
  • Phone Calls Tickets Management
  • Web Chat Tickets Management
  • Ticket Automations
  • Ticket Reporting and SLA (Service Level Agreement)

  • Real-time Monitoring
  • Call Center Reporting
  • Affordable Pricing – 
  • subscription starts at 10 euro/user; cloud infrastructure, technical support and updates included in price; no hidden fees
  • Web & API Integration
  • Choose between Cloud Helpdesk or On-Premise deployment

For more info please visit our Website

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