Microsoft Strategic Partner and Preferred Telephony Provider, Red Box, is a leading global voice capture specialist. With over 55 UC and telephony platform integrations (legacy and new), Red Box provides you with access to AI-Ready voice data for conversation intelligence (part of both Dynamics 365 Customer Service Insights AND Sales Insights) to reason over.
This can be captured from your existing telephony platform or, if you have a call recording platform already, we can provide a non invasive secondary capture layer to enable the seamless extraction of uncompressed stereo audio to help you take full advantage of the conversation intelligence capabilities.
Dynamics 365 Sales Insights, in partnership with Red Box, empowers Sales Managers to analyze calls at scale and generate valuable insights that will enable them to optimize training and coaching and ultimately improve the performance of individual sales reps and the team as a whole. Trends such as competitor and product mentions can also be identified to drive positioning and the product and marketing roadmap.
The benefits of leveraging call data captured by Red Box in Customer Service Insights
Dynamics 365 Customer Service Insights, in partnership with Red Box, empowers Customer Service Managers to analyze calls at scale and generate valuable insights to optimize training and coaching and ultimately performance, as well as unlocking valuable and actionable insights around topics and issues affecting the customer and agent experience.
For more information on the combined power of Red Box and conversation intelligence, part of Dynamics 365 Sales Insights and Customers Service Insights, or to get started, contact us today.