Red Box call / voice recording for Dynamics 365

Microsoft Strategic Partner and Preferred Telephony Provider, Red Box, is a leading global voice capture specialist. With over 55 UC and telephony platform integrations (legacy and new), Red Box provides you with access to AI-Ready voice data for conversation intelligence (part of both Dynamics 365 Customer Service Insights AND Sales Insights) to reason over.

This can be captured from your existing telephony platform or, if you have a call recording platform already, we can provide a non invasive secondary capture layer to enable the seamless extraction of uncompressed stereo audio to help you take full advantage of the conversation intelligence capabilities.

Why Red Box?

• High quality audio in the format Microsoft requires - we provide access to AI-quality stereo audio and metadata
• Ease of integration - we have done the upfront integration work with Microsoft to enable you to be up and running quickly and seamlessly with conversation intelligence
• Fast and flexible deployment - whether on premise, in the cloud or a hybrid environment, the Red Box platform can be deployed in as little as a couple of days
• Quality and resilience - secure and resilient with up to 99.999% service availability and highly scalable for small business and global enterprises alike
• Trusted globally - we capture and secure millions of calls daily from over 3,400 organizations across the world, including global banks, contact centers and emergency services

Dynamics 365 Sales Insights, in partnership with Red Box, empowers Sales Managers to analyze calls at scale and generate valuable insights that will enable them to optimize training and coaching and ultimately improve the performance of individual sales reps and the team as a whole. Trends such as competitor and product mentions can also be identified to drive positioning and the product and marketing roadmap.

The benefits of leveraging call data captured by Red Box in Customer Service Insights

Dynamics 365 Customer Service Insights, in partnership with Red Box, empowers Customer Service Managers to analyze calls at scale and generate valuable insights to optimize training and coaching and ultimately performance, as well as unlocking valuable and actionable insights around topics and issues affecting the customer and agent experience.

For more information on the combined power of Red Box and conversation intelligence, part of Dynamics 365 Sales Insights and Customers Service Insights, or to get started, contact us today.