Enterprise-grade ticketing/case management platform, driving process automation
UNFYD(R) LINK, an enterprise-grade ticketing/case management platform, delivering process automation across sales / marketing / customer-service arena, through human & cognitive possibilities, powered by deep-insight & predictive analytics.
UNFYD®LINK - interaction management solution that enables multi-step, multi-party interactions all within a single, shared page. Composed of a suite of integrated interaction applications for customer care inquiries, employee issues and dispute resolution management, the solution is designed to facilitate efficient, accountable, and secure exchange of information between customers, companies, employees, partners and vendors.
In place of conventional email and phone communications that involve multiple, disparate, and insecure messages, UNFYD®LINK draws participants into a structured dialog on a single, shared Web/mobile (social/digital) page. Through mutually visible and trackable communications, collaboration and workflow, UNFYD®LINK brings accountability to business interactions among customers, employees, partners and suppliers.
By integrating the platform with our own workflow the entire operations process can be streamlined to meet specific business models. Our in-built knowledge-management tools enable self-service by the team to learn & support various ticketing process, without dependency on other collaborators. With the KM tool in place, our UNFYD®BOT platform will seamlessly integrate in the future, to deliver conversational dialog support process through the platform.
The emergence of social / digital platforms, has demanded all tools to be seamlessly integrated with enterprise platforms. UNFYD®LINK is uniquely positioned to leverage all the social/digital platforms integration, to automate the interaction management through these platforms. Advanced capabilities on UNFYD®LINK platform includes integration with Sentiment Analysis/ NLP tools, which shall identify the nature of comments etc., and automatically create tickets in the platform and route it alongside the workflow process.
Our platform has been adopted by leading enterprises cross-vertical / horizontal operations. Leading IT/BPM majors have adopted our platform as part of their Technology-stack for global digital transformation engagements.