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Warranty Analytics on DDP

Wipro Ltd

Claim analytics for leads to next best actions at the business process level.

Wipro’s Data Discovery Platform (DDP) is an integrated platform, which accelerates ‘time-to-insight’ for an enterprise using pre-built industry apps that enable faster decision making, aided by advanced visualizations.

The Warranty Analytics app on DDP helps to analyze the warranty claims, understand the hidden patterns and trends in the claims and highlights the areas which require business focus. It also helps in root cause analysis to understand the type of failures, cause of the failure, repeat replacement of parts and repeat problems and duplicate claims. It uses data like vehicle information, engine/fuel information, dealer information, engineer’s comments and claim business categories to identify relevant KPIs and demonstrate inter-relationship.

Key Benefits

  • Claim processing lead time can be significantly reduced
  • Estimation on warranty expense & claim processing time for increased customer satisfaction
  • Facilitate future warranty claim analytics for business analysts and identify areas where manufacturer can improve
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