IT Helpdesk AI Agent - Streamline support with agentic automation

Overview

Our IT Helpdesk AI Agent is an enterprise-ready, scalable, intelligent agent that transforms how you deliver IT support to your employees. The agent seamlessly integrates with your enterprise systems, such as ITSM systems, Microsoft Teams, Outlook, Slack, etc., and automates L1 support. You can integrate the agent with Copilot to allow employees to access IT support in natural language. The result? Faster support and reduced cost per ticket.

Key Capabilities

• L1 Ticket Automation: Automate password resets, access requests, and other common IT issues without human intervention.
• Intelligent Triage: Classify, prioritize, and assign tickets using NLP and historical patterns.
• Conversational Self-Service: Embedded in Teams, Outlook, Slack, web, etc. - no new portals required.
• Proactive Notifications: Keep users updated on ticket progress and reduce status check-ins.
• 24/7 Autonomous Coverage: Round-the-clock support with smooth escalation to human agents.
• Software Provisioning & Access Management: Automate approvals for apps, licenses, and group access.
• IT Ops Orchestration: Coordinate multi-step actions across systems like ServiceNow, Jira, or Power Automate.
• Outage Broadcasts: Notify users about known issues to prevent duplicate tickets.
• Shadow IT Detection: Identify and nudge users away from unapproved tools.
• Multilingual Support: Deliver assistance in multiple languages for global teams.
• Sentiment & Feedback Capture: Gauge satisfaction and gather real-time insights.
• Dashboards & Analytics: Monitor ticket deflection, resolution time, and agent performance.
• Rapid Deployment: Prebuilt templates and extensibility ensure quick time-to-value.

The business case for our Helpdesk agent:

• 50% reduction in ticket load
• 40% faster ticket resolution
• Save 60-100 hours weekly
• 100% adoption
• Reduce service-desk cost-per-ticket
• Boost employee productivity

Ready to deploy

Our IT Helpdesk AI Agent is prebuilt, tested, and ready to plug into your environment. Our team helps you integrate the agent with your ITSM platform, tailor prompts and logic, and get up and running in days.

Security and compliance

• Enterprise-grade security: Hosted in your environment with full adherence to your security frameworks and governance policies.
• Role-based access control: Ensures only authorized users and admins can access or act on tickets.
• Compliance ready: Aligns with your organizational and industry compliance requirements.

Use cases

• Employees raising tickets in plain language without context switching
• Admins managing and resolving tickets inside Microsoft Teams
• Auto-resolving common requests like device issues or application errors
• Broadcasting known issues to affected users
• Automating L1 ticket workflows across ITSM platforms

Get started

Book a demo today and see how our IT Helpdesk AI agent can reduce support costs, boost employee satisfaction, and modernize your IT operations.