https://store-images.s-microsoft.com/image/apps.38002.88e50536-bc18-456d-8c2b-32d2227b1330.6985d32c-b768-4d6f-b1af-19d3453a0bc2.78107f73-29f2-44c3-aac2-8ea69bcf9724

Field Service Visit

COMM-IT MIDDLE EAST LLC에 의해

Enables field service engineers to manage service request raised.

Field Service Visit is a Power Platform based solution which enables field service workers/engineers to accept all service request raised and provide various information in identifying the problem and then closing the service request with sign off from the concerned party.

  • Enabling Service engineer to accept site visit service request generated with complete details, update the tasks, take service photo, take signoff on service delivery. Flexibility to create product/parts replacement request which can be integrated with backend ERP for final processing with status update available on app.
  • Raise Service Request.
  • Assign Service Request to concerned field agent.
  • Provide relevant and sufficient data to field agent – service location, contact details etc.
  • Review and Analysis: note down in detail about the problem, issues, take picture (machine, parts, service photo etc).
  • Take Signature for closing of service request or making further visit.
  • Flexibility to create product or parts replacement request – can be integrated with back backend system for final processing. 
  • Electronic Stamping: Time Stamping and Auto Geotagging of all the request for audits on visit at any later point of time.

한눈에 보기

https://store-images.s-microsoft.com/image/apps.31712.88e50536-bc18-456d-8c2b-32d2227b1330.b4e48f03-d92c-49ed-acf6-d809ff25486f.3999aab7-46a0-4467-b5b4-2d7c36e0d4d3
https://store-images.s-microsoft.com/image/apps.25511.88e50536-bc18-456d-8c2b-32d2227b1330.b4e48f03-d92c-49ed-acf6-d809ff25486f.937c7a70-3c46-47f1-9be0-446c4ff800dd