Help Desk Plus

Help Desk Plus for Office 365 is available as a free, fully-featured 14-day trial (1xSite License with an unlimited number of end-users) .

Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly. Combined with a custom forms designer, you can design forms for specific help requests (e.g. IT, HR, Finance).

Key features

• Create an unlimited number of different request templates (IT request, Purchase request, HR request etc.)

• Customizable request form fields (supporting numerous field types such as Text, Choice, Number, Currency etc.)

• Can be integrated with many systems via Microsoft Flow (i.e. Dynamics 365, Salesforce, Slack etc)

• Access management (three levels of users: Employees, Administrators and Technicians)

• Allows groups of Technicians the ability to perform administrative functions on selected requests

• Ability to define admin-only fields

• Customizable email notifications

• Ability to add multiple attachments and comments to requests

• Every action completed on a request is logged within the request history

• Reporting functionality with export to CSV and MS Excel

• User satisfaction survey

To discover more about what we offer please open the product page.

Installation Notices

• The user who opens this add-in for the first time automatically become an administrator with the ability to assign admin roles to others

• There is one predefined IT Request template. You can delete or edit this template in the Administration panel.

• The trial can be turned into a full version by purchasing Activation Key, the total cost is $699 (one-time fee, for an unlimited number of users, including free updates and support).

• After installation, you can pin the add-in to SharePoint top/left menu, or MS Teams, it's explained in the product FAQ .

Support

Have questions or need assistance with our solution? We're here to help! Reach out to our support team at support@ivero.net. We strive to provide prompt and friendly assistance to ensure you have a seamless experience.

If you need more advanced features, you can consider the new generation of the product "Service Desk Pro" (also available on the Office Store): https://ivero.net/solutions/ServiceDeskPro/index.html

Check out our promotions:

• 9 Sharepoint add-ins at a reduced price, more info: http://ivero.net/app-bundle.html

• 20% discount for registered charities

Version 1.8.5.0 released:

- Added more paging options to data tables in views "My To-Do List" and "Not assigned"