Customer Insights Teams bot (Preview)
Microsoft Dynamics 365
Direct access to information to better serve your customers
The Customer Insights Teams bot enables teams and people with direct customer contact to quickly look up customer profiles in the Microsoft Teams app in the conversation with a bot.
The Customer Insights Teams bot allows to connect to your Customer Insights instance and can pull up profiles in Microsoft Teams on individual customers when you search for them by name, email address, or another indexed field. The bot presents a customer card for the requested customer with specific details that help to drive business decisions.
In order to use this app, you need to have access to a Customer Insights environment. Learn more.