Dynamics Contact Centre CTI

ipSCAPE에 의해

Enable telephony for calls in Dynamics for Contact Centre

Telephony capabilities for Microsoft Dynamics for your contact centre.

- Improved customer experience - Experience is improved as a customer's record 'pops' during a call so agents can provide more personalised service
- Increase Productivity - Employees have a complete view of the customer and the ability to make calls within a single screen
- Create timely prompts - Create your own triggering events to activate prompts
- Call Recordings for compliance - call recordings are logged against records in Dynamics and are securely stored in Azure Blob
- Smart routing - Intelligent IVR options can ensure fast responses to customer queries
- Accept Secure payments - ipSCAPE Pay facilitates PCI DSS compliant payments - tokenisation, preauthorisation and process across 14 payment gateways

ipSCAPE offers a range of integration options including pre-built connectors for Power BI.

한눈에 보기