https://store-images.s-microsoft.com/image/apps.55885.6dab1e74-a72c-4a06-9c4b-c57bd821d5ee.2e82b15b-e111-43fb-a7bb-94d95ffe434d.79c17680-e218-4111-b9e9-779db88e88f6

Dynamics Contact Centre CTI

ipSCAPE에 의해

Enable telephony for calls in Dynamics for Contact Centre

Telephony capabilities for Microsoft Dynamics for your contact centre.

- Improved customer experience - Experience is improved as a customer's record 'pops' during a call so agents can provide more personalised service
- Increase Productivity - Employees have a complete view of the customer and the ability to make calls within a single screen
- Create timely prompts - Create your own triggering events to activate prompts
- Call Recordings for compliance - call recordings are logged against records in Dynamics and are securely stored in Azure Blob
- Smart routing - Intelligent IVR options can ensure fast responses to customer queries
- Accept Secure payments - ipSCAPE Pay facilitates PCI DSS compliant payments - tokenisation, preauthorisation and process across 14 payment gateways

ipSCAPE offers a range of integration options including pre-built connectors for Power BI.

한눈에 보기

https://store-images.s-microsoft.com/image/apps.59135.6dab1e74-a72c-4a06-9c4b-c57bd821d5ee.2e82b15b-e111-43fb-a7bb-94d95ffe434d.aeeb56bd-104d-4788-9074-45ecc8d22cc8
https://store-images.s-microsoft.com/image/apps.9268.6dab1e74-a72c-4a06-9c4b-c57bd821d5ee.2e82b15b-e111-43fb-a7bb-94d95ffe434d.f968e3a9-51e3-43a1-b0da-250dc21c29f3