Barhead’s Continuous Improvement Support Services(“CISS”) offer flexible plans for Dynamics 365 Finance support.
Barhead’s Continuous Improvement Support Services(“CISS”) offer flexible plans for Microsoft Dynamics 365 Finance support.
We offer more than a help desk for break and fix tickets and aim to deliver awesome customer service. We have been operating for over 9 years and delivering continuous improvement support services for our customers.
We offer flexible support plans for Dynamics 365 Finance, based on the number of hours of service purchased: Bronze, Silver, Gold
The Bronze starter pack involves basic support in the form of service ‘break and fix’ tickets, right up to the Gold pack which includes advice, change requests and environment management, in addition to the ticket management.
These plans are flexible based on your service support needs and may include the following, within the available hours purchased: -
• Incident Management by Offshore, Onshore or a hybrid model of resources and locations • Advisory Services on the Dynamics 365 Finance solution, Updates and Roadmaps • Technical Support for Break and fix • Technical Support for Environment management • Change requests for enhancements and improvements • Self Service portal for access to Knowledge base and to create service requests • SLA management • Forecasting reviews and reports • Transparency and visibility of service requests • Governance reporting
Overview of Barhead and why we stand out • Boutique, specialized consulting firm with highly skilled, professional, and passionate teams armed with the latest certifications • Proactive delivery, advising on best practices, using proven delivery models. • Cost effective with a Hybrid resource model across Australia and the Philippines to support global teams in a cost-effective manner and maximizing return on investments • Innovative and agile, invest in IP / repeatable assets to streamline project solution builds • Strong relationship with Microsoft, our technology partner which is globally recognized
Benefits of using Barhead’s CISS offering • Highly skilled team of resources to support and advise you on how to get the most out of your Dynamics 365 Finance • Drive efficiencies and enhancements to your business through adoption of additional functionality. • Focus on enabling business users to ‘help them help themselves’ • Utilise a tight Governance model and forecasting process to maximise your ROI.