Workshop : Build your custom Copilot using Generative & Conversational AI

Microsoft Copilot Studio lets you create powerful AI-powered copilots for a range of requests—from providing simple answers to common questions to resolving issues requiring complex conversations. Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Scope:

1. Define Your Goals: o Clearly articulate what you want your Copilot to achieve. Identify the purpose, target audience, and specific scenarios where it will be used. For example, you might want to enhance customer support, automate internal processes, or provide personalized assistance.
2. Customize Copilot Studio: o Graphical Development Environment: Copilot Studio provides a user-friendly interface for building copilots. Leverage its features, including generative AI, sophisticated dialog creation, plugin capabilities, process automation, and built-in analytics. o Custom GPTs (Generative Pre-trained Transformers): Create custom GPTs tailored to your business needs. These language models enhance interactions and responses. o Plugin Integration: Connect your copilot to external systems using prebuilt connectors (over 1,000 available) for seamless data exchange. For instance, integrate with business applications like SAP or Workday. o Dialog Design: Design tailored conversations for predictable scenarios. Handle mission-critical topics such as compliance, regulatory matters, or complex workflows.
3. Automation and Efficiency: o Workflow Automation: Use your copilot to automate repetitive tasks. Examples include submitting expenses, employee onboarding, or benefits updates. o Process Navigation: Simplify intricate processes by allowing the copilot to guide users through steps efficiently.
4. Security and Compliance: o Ensure that your copilot adheres to security, privacy, and compliance standards. Microsoft Copilot Studio provides enterprise-grade features.
5. Testing and Iteration: o Rigorously test your copilot across different scenarios. Iterate based on user feedback and performance metrics. o Consider A/B testing to compare different copilot versions.
6. Deployment and Monitoring: o Deploy your copilot across websites, chatbots, or other channels where it will be most effective. o Monitor its performance, analyse user interactions, and continuously improve.

These copilots can be created easily without the need for data scientists or developers. Some of the ways that Copilot Studio copilots are used include:  Sales help and support issues.  Opening hours and store information.  Employee health and vacation benefits.  Common employee questions for businesses.

Copilot Studio is available as both a standalone, web app, and as a discrete app within Teams. Most of the functionality between the two is the same. However, there might be different reasons to choose one version or the other based on the ways you want to use Copilot Studio. Workshop will be one day ( 6-7 Business Hours)*

*Terms and Condition apply