Microsoft Teams Calling : 6-weeks Implementation

Global Computing and Telecoms

To assist organizations to deploy and drive adoption of Microsoft Teams Calling to fully realise the benefit to their investment

  1. Week One: Environment Assessment
  • Assessment Network Readiness Environment and Site Analysis
  • Optimize network for Office 365
  • Configure for Enterprise Environment:  Chat, Microsoft Teams, and channels, Meetings and conferencing, and Microsoft Teams Phone with Calling Plan
  1. Week Two: Installation and Verification
  • Make sure everyone who'll be using Microsoft Teams has a Microsoft Teams license assign
  • install the Microsoft Teams client on their Windows, Mac, or Linux PC, or on their Android or iOS device. If the organization uses Microsoft Endpoint Configuration Manager, Group Policy, or a third-party distribution mechanism, to deploy software to your user's computers, see Install Microsoft Teams using Microsoft Endpoint Configuration Manager.
  1. Week Three: Work out what adoption means
  • Before drive adoption of Microsoft Teams, we need to work out what successful adoption looks like for your organisation. Working out what you want to achieve for your business, and then defining the kind of adoption and usage patterns that will help you achieve those goals, will help you to focus on the right adoption tactics for Microsoft Teams.
  • For example, you may wish to specifically drive better project management in your organisation, and therefore successful adoption might be a greater number of project Microsoft Teams working with Microsoft Teams. Or your goal is to make communication more efficient across functions spread across different locations, and therefore your aim may just to drive the number of users in a specific unit. Having the right focus for adoption and knowing what success looks like will help you achieve your goal.
  1. Week Four: Use targeted communications
  • Communication will assist in driving awareness and getting buy in.
  • change management efforts are very likely to be part of drive for adoption. As with any efforts, the more targeted the messages to different groups, the better. For example, communications should be framed in the perspective of the needs of specific groups. Communication messaging may also need to explore the bigger picture; communications need to explain the “what” and the “how’ but also “why” employees should use Microsoft Teams, to win hearts and minds.
  1. Week Five: Create Microsoft Teams specific use cases
  • People will get the benefit of Microsoft Teams far more easily when they can see specific uses for it. If you can use Microsoft Teams for tangible use cases with obvious successful outcomes, then adoption becomes a much easier sell. We will work out the use cases which are going to resonate with your organisation such as using Microsoft Teams to:
  • co-ordinate activities within a department
  • help those working on a project
  • streamline activities for those working on a client account
  • drive communications
  1. Week Six: Champions
  • A great way to achieve this is try and get managers to experience Microsoft Teams early on
  • Using peer recommendation through a formal network of local champions is often a successful tactic used by intranet and digital workplace Microsoft Teams to help drive the adoption of different tools. Like other parts of the digital workplace, local champions recommending the use of Microsoft Teams can really help support usage.

Recommendations from peers may be taken more seriously from users and come framed in the specific needs and of s local Microsoft Teams, as well as potentially in their native language. To support a successful champions network, however, we need to get the right people on board, and engage your champions through recognition and engagement efforts.

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