Teams Calling w/ Webex CC: 4 Week Implementation

Logicalis, Inc.

Logicalis Collaboration Services can integrate Microsoft Teams Calling with Cisco Webex Contact Center.

The Logicalis Collaboration Services can provide the skilled services necessary to implement Webex Contact Center and integrate it with Teams Calling. This solution allows customers to use Microsoft Teams as their primary calling and collaboration platform while leveraging Webex Contact Center for their customer experience platform. This is performed by utilizing Teams Direct Routing with a Cisco CUBE gateway as an SBC for the integration.

Some of the benefits are: • Maximizing current and future investments in Microsoft and Cisco solutions • Maintain existing Service Provider contracts for PSTN connected to your Contact Center • World Class Omnichannel Contact Center solution with Phone, Email, Chat and SMS built-in.

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