AI-Driven Customer Support

6-Week AI-Powered Support Assistant Engagement

This 6-week engagement enables you to build and deploy a secure, AI-powered support assistant using Microsoft Copilot Studio or Azure OpenAI. Designed to handle high-volume, repetitive support queries, the solution improves response times, reduces operational load, and enhances the customer experience across Teams, websites, or mobile platforms.

The engagement begins by aligning your business needs with the right Microsoft AI technology. Whether you require the flexibility of Copilot Studio for secure internal workflows or the advanced natural language capabilities of Azure OpenAI, the solution is tailored to your use case and data sensitivity.

Engagement Scope:

• Week 1 – Discovery & Use Case Fit: Identify key support scenarios, choose the appropriate AI platform, and assess available knowledge sources
• Weeks 2–3 – Design & Setup: Build conversation flows, prompt logic, and connect to FAQs, SOPs, or structured knowledge bases
• Weeks 4–5 – Integration & Testing: Deploy the assistant across Microsoft Teams, your intranet, or customer-facing platforms; run real-case simulations
• Week 6 – Enablement & Roadmap: Train your team, fine-tune the AI assistant, and deliver a clear roadmap for scale-out and governance

What You’ll Receive:

• A production-ready AI-powered support assistant built using Copilot Studio or Azure OpenAI
• Integration with Microsoft Teams, SharePoint, or external portals
• Custom workflows for FAQs, ticket deflection, or escalation handling
• Documentation, enablement materials, and a scale-out strategy

Learn more about Penthara Technologies or explore our AI solution capabilities at Penthara AI.