Operator Connect by Rogers

What is Operator Connect? Operator Connect combines the collaboration experience of Microsoft Teams with the call capabilities of a business phone, all within the Teams Admin Center leveraging 1 Network connection with Microsoft Azure. Users can initiate Canada-wide calls, even outside of the Teams environment. Operator Connect enables secure connections along with a high quality of service and reliability while minimizing the need for complex configuration.

Can you mix and match Operator Connect with Direct Routing? Operator Connect can be used in conjunction with Direct Routing, Calling Plans, or both. For example, if you are looking to integrate legacy infrastructure or a complex custom routing policy, while also wanting to simplify and enhance the collaboration capabilities of standard voice users - then you would want to have both Direct Routing and Operator Connect. Additionally, the functionality and features of Operator Connect keeps growing and you can easily migrate from Direct Routing once the features you need are available.

What do I need to get started with Operator Connect? Simply start with contacting our sales team who can assist you in assessing your current Teams infrastructure and support readiness. Operator Connect combined with Teams Phone represents a new way to meet your phone needs. Rogers Business is here to help you find the best solution for your needs and guide you through the journey.

What is the minimum user size for Operator Connect? This is dependent more on your ability to manage and support Microsoft Teams than number of employees. If your organization has a clear understanding of Microsoft Teams day 2 support options and the ability to triage and manage Teams administration, you are likely to be a great fit for Operator Connect. By design, Operator Connect is meant to offer the same GUI based administration that Microsoft Teams Calling plan can offer. This interface is easy to use and continues to improve all the time, opening Phone system support and administration to a wider audience.