Allow your Residents to engage your council through self-service, enable your Customer Experience teams to facilitate cases resolution and Keep your Residents informed as their Case progresses
Velrada have worked with a number of Local Government councils to create a solution that can be Designed, Implemented and Operational within a Month and for under $50k.
Enable your Residents to engage the council on-line for many Cases and Work Orders; e.g. missed bin, bulky waste collection, trees and vegetation, roads and footpaths.
Allows your Customer Experience teams to receive & create cases, apply SLAs and route to resolve or indeed facilitate (via knowledge base) case resolution at first Point of Contact (FPOC).
Keep your Residents informed as their Cases progress, and ultimately support Omni Channel and Channel Shift (Self Service ) engagements.
Contact Velrada now to see how we can help you. https://velrada.com/industries/local-government/
Note: This 4-week service is customizable according to your needs, and costings may vary as a result.