https://store-images.s-microsoft.com/image/apps.60200.7da5b245-fedb-484c-bdf8-b070f960528f.31a5c3c4-6b1a-4e7b-9c83-c9e541189e82.e77e3ff4-6b91-483e-8924-b3e00fa99267

eGain for Microsoft Dynamics

pateikė eGain Corporation

(1 įvertinimai)

eGain for Microsoft Dynamics embeds eGain’s AI guidance and knowledge capabilities in Dynamics.

eGain for Microsoft Dynamics integrates eGain’s award-winning AI, knowledge management and customer engagement apps with Microsoft Dynamics. Contact center agents are able to quickly resolve a broad range of customer queries using eGain’s AI Knowledge from within Microsoft Dynamics . Likewise, agents on eGain’s digital-first desktop are able to view customer profiles and context from Dynamics from within eGain. Omnichannel interactions are recorded end to end in eGain and Dynamics for a 360 view. Customer profiles stored in Dynamics can also be leveraged from within eGain for multichannel engagement.

Businesses experience up to 37% improvement in FCR, 30 point improvement in NPS, and 50% reduction in training time with the solution.

Trumpa apžvalga

https://store-images.s-microsoft.com/image/apps.4071.7da5b245-fedb-484c-bdf8-b070f960528f.0f710719-09d8-46f2-a800-8a6866bddab0.d212888e-bfb8-42e1-9093-309adf90cc38
/staticstorage/403daf9/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.10536.7da5b245-fedb-484c-bdf8-b070f960528f.f21e6271-b978-4e7f-b94d-d1dd2f4fdbc9.c1787c9a-816e-41a6-ae59-d44e085133ea