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Zaki Generative AI For Dynamics 365

pateikė Maaz Technologies

AI Powered Omnichannel Customer Experience Solution

In today's dynamic customer service landscape, delivering exceptional customer experiences is essential for brands to stand out. Zaki Generative AI offers a unified omnichannel experience, leveraging Microsoft Dynamics 365, to meet modern customer expectations.


Key Features:


  • Omnichannel Communication: Seamlessly connects clients and organizations across various chat channels including WhatsApp, Facebook, web chat, Twitter, mobile apps, email, and SMS.

  • Intelligent Chatbot Capabilities: Employs trained Microsoft Copilots for swift responses and seamless integration with customer databases and product catalogs, enabling faster interactions and self-service options.

  • Advanced Routing and Queuing: Offers sophisticated chat routing features and comprehensive reporting capabilities, allowing live agents to manage multiple conversations concurrently and provide personalized support.

  • Artificial Intelligence-enabled Response: Utilizes advanced natural language processing and real-time sentiment analysis to enhance customer experience and address concerns promptly.

  • Visualization and Analytics: Equipped with a comprehensive Microsoft Power BI dashboard for in-depth insights into customer interactions, driving sales revenue and improving customer experience.

  • Microsoft Integration: Seamlessly integrates with Microsoft Dynamics 365, Microsoft Copilot Studio, and Microsoft Power BI, offering a superior solution tailored to business requirements.

  • Microsoft Copilot Studio (AI Agents): Provides human-like interactions, revolutionizing customer engagement with advanced AI capabilities.

  • Omni-channel Availability: Deployable across various channels including WhatsApp, Facebook, Email, Twitter, SMS, and the Web.

  • Intelligent Chat Routing: Identifies and correlates previous chat events for enhanced reporting accuracy and valuable insights.

  • Compatibility: Compatible with all editions of Microsoft Dynamics 365 Customer Service, ensuring seamless integration regardless of the chosen edition.

  • Global Support: Available in countries where Microsoft Dynamics 365 Customer Service operates, providing a seamless customer service experience worldwide.

  • Language Support: Accommodates English speakers from different regions with support for English (United States) and English (United Kingdom).


Experience the future of customer engagement with Zaki Generative AI – your comprehensive solution for delivering exceptional customer experiences.

Trumpa apžvalga

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