Parloa

Amplify your customer service experience with AI agents

Parloa brings the full power of generative AI into contact centers. The platform provides highly-skilled AI agents to connect with every customer, and uses genAI to assist human agents with real-time translation and suggested responses. Parloa helps your business provide the best customer experience possible, for happier customers and more productive agents.

To offer the best conversational AI experience possible, Parloa combines its low code front-end with the power of Microsoft Azure AI Services. This includes:

• Leveraging the latest GPT models from Azure OpenAI to answer customer questions quickly and naturally

• Taking advantage of best-in-industry text-to-speech (TTS) and speech-to-text (STT) models from Azure Cognitive Services, optimized for customer service use cases, to deliver an unrivaled phone experience

• Blocking content related to hate speech, sexual content, violence, and self-harm with Azure AI Content Filtering

• Ensuring AI safety and compliance with Azure's Risks & Safety monitoring dashboard

Parloa elevates contact center performance with an AI Agent Management Platform that delivers exceptional experiences for each unique customer or employee. Our enterprise-grade platform allows businesses to tap into the full potential of generative AI for their customer service experience, through both autonomous AI agents and seamless AI assistance for human agents.

• AI Agents: Operate highly-skilled, personal AI agents capable of connecting with any customer, in any language, at any time.

• AI Assist: Provide seamless real-time translation when human agents take the call — optimized for voice-based conversations, including genAI-based next-best actions and available in a wide range of language combinations.

• AI Agent Lifecycle Management: Manage a team of AI agents with tools to design, QA, deploy, and scale — with simulations, evaluations, and additional safety measures built in to ensure reliability.

• AI Model and Data Orchestration: Integrate the latest AI models and data sources, with pre-built customer service use cases and speech models, to provide the most helpful and natural experience possible.

Parloa is trusted by many leading brands and global enterprises such as HSE, Decathlon, Swiss Life, Helvetia and Generali GOSP, to connect safely and reliably with their customers to achieve:

• 97% routing accuracy

• 75% order conversion rate

• 60% faster call resolution

Why customers buy Parloa via Azure Marketplace

• Streamlined Procurement: Speedy purchase of Parloa and simplified vendor onboarding through Private Azure Marketplace

• Azure Subscription Billing: Add Parloa to existing Azure subscriptions to consolidate billing and leverage Azure cost and financial management

• Commercial & Legal Benefits: Obtain custom terms and pricing through a Parloa private offer

• Security & Compliance: Azure certification policies ensure security and compliance, with seamless deployment on Azure