Tendfor is a modern Teams certified software-as-a-service (SaaS) contact center and attendant console/receptionist powered by Microsoft Azure and designed exclusively for Microsoft Teams.

Being the first platform in the world to exclusively integrate only through Microsoft Graph API, Tendfor leverages Teams itself for full PBX-replacement functionality.

Not being SBC-connected means Tendfor works just as well for Microsoft Calling Plans and Operator Connect/Operator Connect Mobile as for Direct Routing – opening the door to true global integration of professional agents based on PSTN-numbers from any service provider, in any market, and based on any technology. A telecom revolution!

This new technology also allows for unparalleled ease of onboarding and work from home flexibility.

The Tendfor Teams app gives you full control of advanced call handling directly from the Teams client, from wherever you work.

Use of Tendfor Contact Center and Attendant Console for Teams requires a valid Tendfor subscription. Contact Tendfor or a Tendfor partner for more information at www.tendfor.com / sales@tendfor.com, or by using the Contact Me option on this page.

Some key Tendfor features:

100% API integration – no SBC integration of any kind required
100% Microsoft cloud SaaS deployment
Full compatibility with all your PSTN numbers in Microsoft 365 from any Direct Routing service provider – but also with Microsoft Calling Plans, and Operator Connect / Operator Connect Mobile
Mix and match PSTN number sources for a true global solution with local breakouts from any service provider
Full PBX replacement functionality natively in Teams – including PSTN outbound
Professional, fully featured, and ergonomic attendant console/contact center client
Web agent, Teams app and mobile apps
Powerful and user-friendly statistics portal with interactions report and retrieval
Modern widget-based web wallboards
Advanced personal auto attendant
Mobile line state support
Agents can use mobile phone with carrier subscription as answering device
Powerful graphical IVRs
Professional skill-based routing
Automatic queue position and waiting time messages
Legacy style professional call waiting / camp on busy features
Music on hold during warm handovers / consulted transfers
Multi language support throughout the product
CRM integrations via standard IVR modules
Web service-based Power Automate and Azure Logic Apps integrations with external systems
Caller ID or customer data-based routing
VIP call priority in queues
Boss – Secretary functionality, with possibility for whitelists with direct access to mangers
Call park functionality
Unified user-friendly web administration
API based Teams presence monitoring
Microsoft 365 logon in all interfaces

Tendfor Contact Center and Attendant Console/Receptionist for Microsoft Teams

pateikė Tendfor AB