Application Management Service-AMS

Business technologies continue to evolve in scope and complexity - and so too are the costs for your IT department. AlfaPeople AMS (Application Management Service) provides Microsoft Dynamics 365 and Azure customers with comprehensive service and maintenance support. Based on the ITIL Lifecycle, AMS works ensure your solutions are continuously updated, enhanced and operating in accordance with your daily business activities and long-term commercial goals.

Our existing 20 individual services are grouped into:

Ticket-based services

• 2nd level Service Desk
• Incident Management
• Problem Management
• Request Fulfillment
• Major Incident Management
• Major Incident Hotline
• Change Request
• Enhanced Analysis and Design Release Management
• Test Management
• Configuration Management
• Upgrades
• Monitoring and Event Management

On-request services

• Knowledge Management
• Training Services
• License Review
• Terminations Services

Management services

• Service Management
• Business Development
• Continual Service Improvement

Starting price per month:

16000 DKK

2200 euros

1900 GBP