TTEC Digital leverages deep health & Microsoft expertise to help organizations reengage patients & grow revenue for providers.
The TTEC Digital Patient Activation Program combines Dynamics 365 Marketing, Power BI, Azure FHIR and Dynamics 365 Customer Insights with our patient experience prowess to support the customer experience for healthcare providers.
Enrich Patient Data
Unify data from EHR and other “core” systems, and enrich it with essential contact information and Social Determinants of Health from TTEC Digital data sources to create a 360° customer view.
Leverage custom data, alongside our TTEC Digital Patient Experience (PX) expertise to deliver personalized messaging that drives increased Microsoft platform adoption.
Provide a Digital Front Door
Deploy digital outreach via multiple channels, making it easy and effortless for consumers to interact with your clients.
Define micro-segments of patient populations with powerful AI/ML capabilities and guidance from TTEC Digital healthcare experts.
Reduce call volumes and improve the consumer experience with simple scheduling options via email SMS and other channels.
Track Your Success
Merge data into detailed dashboards through PowerBI to track and monitor KPIs and success metrics, driving results.
Services Provided & Agenda*
*Est. dependent on profiles and complexity of measures, entities, workflows and dashboards.