Capgemini Rapid Customer Service: 5 Wk Implementation

DREAM BIG, START SMALL, DELIVER RAPIDLY

A rapid deployment to configure the most commonly used Customer Service features, load accounts, contact and open case data, and get your customer service team up and running quickly with case management to deliver better customer service results.

Customers looking to leverage Dynamics 365 for their Customer Service team, can take advantage of our rapid results implementation. Perfect for small to medium businesses with simple customer service requirements.

As your business changes and grows, you can scale and leverage additional features and requirements as needed overtime. But to start with we believe you will need:

Customer Service solution that is configured to your needs User set up and licensing (license costs not included) Import of stakeholder data (accounts, contacts and open cases) Creation of up to two Customer Service dashboards to align with your key service metrics. Hands on train the trainer training Supporting your Customer Service Manager with coaching sessions after go-live A road map for future improvements to really lift the ROI from your investment in Dynamics 365 Standing still leaves you behind your competitors, it’s time to act – call us, we specialise in delivering tomorrows advantage today, or at least very rapidly!

Please note that Dynamics 365 Customer Service app subscription costs apply. We also recommend an additional monthly support plan (Intergen Lifecycle Services Plan) available for purchase post deployment.

Pricing for this is estimated basis the scope of work and on the factors mentioned above.