Hexaware’s Field360 Smart Technician, built on Microsoft Dynamics 365 Field Service, is a modular service offering designed to boost field technicians’ productivity to deliver significant improvements
Field360 Smart Technician incorporates next-gen technologies such as state-of-the-art head-mounted device (HMD) technology including Microsoft HoloLens, Extended Reality (AR / VR / MR), and AI to provide remote assistance, intuitive self-service capabilities, knowledge management and virtual training through a voice-gesture-chat bot interface.
Hexaware provides a free workshop involving a mutual assessment of your field service workforce productivity to arrive at a strategic plan and modernization roadmap.
Identification of key stakeholder touchpoints (technicians, service managers, customers) and their journeys across products, services, and locations
Understanding of field service processes’ current positioning on various performance metrics
Analysis of gaps (as-is vs to-be state) leveraging Hexaware’s proprietary Field360 Maturity Framework
Identification of opportunity areas, and potential benefits (cost savings and ROI) from technology led transformation
Prioritization of opportunities and finalization of strategic roadmap
The Field360 Smart Technician module can serve as a complement to the Field360 Standard module and can be further enhanced in terms of asset/ equipment monitoring capabilities by deploying the Field360 Asset Intelligence module.
Reimagine your field service processes through a new lens. Reach out to us today to know more.