Dynamics365 for Retail: 1-Day Envisioning Workshop

Retail is rapidly transforming due to new technology, consumer preferences, and evolving expectations. Consumers want differentiated, personalised shopping experiences that deliver value and convenience, and employees need the right tools to deliver this information. In this new reality, HSO will help you envision the future state of your business. Leveraging Microsoft solutions such as Dynamics 365 for Commerce, Dynamics 365 Customer Service and/or Power Virtual Agents, HSO will help you engage and collaborate with customers remotely​, understand your customers and build stronger relationships​, optimize sales processes to reduce costs​ and help your teams adapt to this rapidly changing environment.

During the workshop, depending upon your needs there will be the opportunity to discover how the following solution areas may apply to your business and what the future looks like:

• Always on service
• Dynamics 365 Customer Service
• Dynamics 365 Administration Center
• Power Apps Portal
• Power Virtual Agents
• Chat for Dynamics 365
• Dynamics 365 Remote Assist
• Dynamics 365 Customer Service Insights
• Dynamics 365 Customer Insights
• Power Automate
• LogicApps
• IoT for customer service
• Robotic Process Automation for customer service
• Customer Service
• Omnichannel engagement
• Omnichannel customer service
• Agent productivity
• Agent SLA management
• Agent knowledgebase
• Agent next best action
• Customer next best action
• Customer communication channels
• Customer self-service
• Customer bot agent
• Virtual agent
• Unified service decks
• Customer service hub
• Customer voice surveys
• Customer insights
• Create customer empathy
• Improve customer experience
• Digital Messaging
• Sentiment analysis
• Queue management
• Queue routing