MazarsNow! Contact Center 8Wk Rapid Implementation

Mazars USA

Rapid Implementation of Dynamics 365 Customer Service

The Mazars Dynamics 365 Contact Center Implementation engagement is a fixed fee, fixed scope and fixed timeline implementation services offering that spans across three different levels: Essential, Enhanced and Enterprise. The service engagement will allow for a Contact Center implementation with the most important scope of capabilities that will enable essential to enterprise level implementations with the native Dynamics 365 Customer Service and/or Omnichannel for Customer Service functionality. This offering will allow end to end customer service functions that are native to Dynamics 365 Customer Service and/or Omnichannel for Customer Service enabling clients to provide world class customer service.

Included in our Mazars Contact Center Implementation solution are the following deliverables:

  • Environment configuration supporting end to end Customer Service production deployment (case management, SLA’s, customer 360, workflow automation & notifications, dashboards) (Essential, Enhanced and Enterprise)
  • Team overview showing key features and implementation considerations (Essential, Enhanced and Enterprise)
  • Configuration of Omnichannel expanded digital and voice channels (Enhanced and Enterprise)
  • Configuration of a Customer Self-Service Portal (Enhanced and Enterprise)
  • Configuration of Customer Voice survey integration (Enhanced and Enterprise)
  • Configuration of both Power Virtual Agents (customer) and Smart Assist (agent) bots and AI (Enterprise)
  • End to end testing framework (Essential, Enhanced and Enterprise)
  • Go-Live deployment support (Essential, Enhanced and Enterprise)