minarai CS chat

minarai CS chat is an AI chat bot with a dialog engine, advanced natural language processing functions. Our product suits best for support tasks, such as contact center, in-house help desk, and E-commerce services, accelerating customer satisfaction with your business.

[Feature]

1. Automated response system with an AI chat bot
   · Responds at any time 24/7
   · Promotes casual communication with customers
   · Answers simple questions
   · Reduces workload and improves efficiency
2. Switch from an AI bot to an operator
   · Inquiries that cannot be handled by an AI chat bot will be switched over to an operator
   · Problems will be solved in real time via chat
   · Incidents will be systematically resolved
3. Data collection grabbing business insight
   · Provides dialog logs, and inquiry content for use in customer management
   · Improves customer satisfaction and conversion rates by data analysis

note
Documents and screenshots are provided only in Japanese.