One of the toughest challenges for organisations is finding the best way to communicate internally and externally.
With an added calling plan
, Microsoft Teams can help unify your communications strategy, provide internal and external calling, video calls, and instant messaging, while integrating with your existing telephony system to ensure your customer calls are always answered as a priority.
virtualDCS offers a range of additional telephony services that integrate with Microsoft Teams and work around your business call requirements -
Call recording: As the compliance landscape changes, there is more demand than ever before for call recording services. Ideal for both inbound and outbound contact centres, call recording can be used for training purposes, to verify staff activity or to assure customer service standards.
Analytics, reporting and management: Gather greater insight into your business communications strategy and ensure customer calls are the top priority. Discover when your inbound communications peak is and ensure your teams are sufficiently resourced to cope with demand. Help monitor your business communications from beginning to end, manage your inbound call queues, view abandoned calls, and schedule customised reports.
Hosted Call Centre facilities: Meet the complex requirements of call centre environments, with sophisticated call routing, queuing, and agent consoles. Enable team members to sign in and out of call queues, view a dedicated agent console and utilise supervisor monitoring and reporting, with real-time dashboards displaying core call metrics.
Receptionist client: Access a cost-effective method of managing incoming business calls and routing them through a single interface. The Receptionist client can be used to screen and manage inbound calls, ensuring calls are answered efficiently.