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Unlock the power of exceptional Customer Service with Dynamics 365 Customer Engagement
Offering description Modern customer services face several challenges in today's rapidly evolving business landscape, such as: · High customer expectations. Today customers expect fast response times, 24/7 availability, and personalized service. · Need for omnichannel Support. Interactions needs to be supported through different channels, including phone, email, chat, social media, and more. Ensuring a seamless experience across these channels is a challenge.
We know that Customer services always strive to improve customer satisfaction and work more efficient to give the best possible service towards their customers. With streamlined processes and effective automation tools Dynamics 365 Customer service can help organizations do exactly that. This is crucial to ensure that the customers are satisfied and decides to stay.
We have the knowledge, expertise and experience of numerous implementations of Dynamics 365 Customer Service and are eager to help your customer service reach their full potential and provide exceptional support.
Customer value
Implementing Dynamics 365 Customer Service can generate a great value for your organization:
· Improved Customer Experience. Dynamics 365 Customer service allows businesses to gather and centralize customer data, enabling them to provide more personalized and relevant service. This leads to a better customer experience and stronger relationships.
· Enhanced Efficiency. With streamlined processes by automating tasks, reducing manual data entry, and providing easy access to customer information.
· Multi-Channel Support. It is equipped to handle customer interactions across various channels, including phone, email, chat, social media, and more.
· AI, Data Analysis and Insights. Provides tools for analyzing customer data, enabling businesses to make data-driven decisions, identify trends, and tailor their services to customer needs and preferences.
· Scalability. Using the Microsoft Dynamics platform means that your system can grow with your business. It provides the flexibility to accommodate more customers, data, and interactions as your business expands.
· Knowledge Sharing. Dynamics 365 Customer Service facilitates knowledge base articles for sharing among customer service agents and to customers by using self-service portals. They can access a centralized database of information, ensuring consistent and accurate responses to customer inquiries.
· Quick Issue Resolution. With access to customer history and relevant data, customer service agents can resolve issues more quickly and effectively, leading to higher customer satisfaction.
· Proactive Customer Engagement. Trigger automated follow-ups, reminders, and notifications, allowing businesses to engage with customers proactively and address their needs.
· Compliance and Data Security. Help businesses comply with data protection regulations, such as GDPR.
Approach Accigo uses Digital Adoption Model (DAM) to bring success and effective onboarding in your new Business Application implementation investment. DAM is a hybrid agile method for solution development. Projects start with an initial phase to set the scope for the implementation. The initial phase starts with a Goals and Vision workshop to align expectations and have a clear objective for all stakeholders in the project. The purpose of the initial phase is to set the Minimum Viable Product (MVP) design. Imagine the MVP as the smallest possible solution to replace the current one. Only including the most significant requirements to target your vital objectives. Our working method is based on defining the objective design and identifying the implementation that gives the most effect within existing framework – such as cost, time, special conditions, or culture. The MVP-design is set in a workshop series to define the backlog for the MVP solution development.
Once the MVP-design is set, solution development of the MVP-design starts. It is perfectly natural for requirements to evolve or weigh differently over time. We are therefore implementing the solution in agile sprints. The volume and content for each sprint is defined with the MVP-design in mind. User adoption by testing and user involvement is constant during the solution development. Clear communication, direction and intention are key factors for successful user adoption during solution development and user onboarding.
When the MVP-design is implemented the partnership and implementation transitions to continuous development, where the scope depends on the backlog from the initial phase and how the scope changed during the solution development phase. Accigo also offers support and continuous development with Accigo Servicedesk. Here you can subscribe to our ServiceDesk and support that assists with incident management, problem management, change management, support, and training.