Generation-e offers contact centre in the cloud, allowing your teams to deploy your customer service operations rapidly in the cloud.
Generation-e offer full life-cycle capabilities to help transform your business and improve your customer’s experiences with you. Our Contact Centre for Microsoft Teams allows easy connections and simplified collaboration.
Features include:
As trusted advisors, Generation-e’s experienced consultants provide overall guidance around strategy, planning, design, roadmap, impact analysis and recommendations for successfully running and maintaining an agile and robust contact centre.
Our consultants can conduct an assessment of your current contact centre and its processes to proactively identify issues and risks and areas of potential that may have an impact on your business. We provide then a comprehensive set of recommendations to improve overall performance.