DXC's Customer Engagement Center is an omni-channel Contact Center solution built on Dynamics 365 Customer Service
The DXC Customer Engagement Center enables a proactive and personalized customer service experience using humans, self-service capabilities, chatbots and virtual agents in an omni-channel environment. The solution is designed to handle customer interactions faster and with less friction while delivering a consistent and personalized experience across all channels. Built on Microsoft Dynamics 365 Customer Service and the Power Platform, the DXC Customer Engagement Center provides an architectural framework to connect all departments including sales, marketing, finance, supply chain and e-commerce enabling a seamless customer journey and improved personalization via a complete 360-degree view.
This offering provides Implementation Services for DXC Customer Engagement Center. Scope, price and timeline are estimated based on each customer's unique requirements. As such, terms, conditions, and pricing are custom to each engagement.