Microsoft Labs

3.5 (4)

Coaching enables organization to make contextual Knowledge Article(s) easily accessible to users

Enabling Coaching would aid organizations using Dynamics 365 by improving the productivity of employees and reduce one-to-one coaching needs for new hires/trainees. One-to-one coaching may pose problems like high cost and scalability issues while coaching through Dynamics will allow N to N scenario where one (or many knowledgeable) employees can spread their explicit knowledge to their teams. The feature could be leveraged across Dynamics feature areas including service, sales, operations. Coaching is a solution built on Dynamics 365 and seamlessly works on Dynamics CRM 2016 and above.